At Mountelo, customer satisfaction is our top priority. We aim to ensure every purchase meets your expectations. Please review our refund and return policy below.

1. Eligibility for Return

• Items must be returned within 7 days of delivery.
• Product must be unused, undamaged, and in original packaging.
• Returns are only accepted for items purchased directly from our website.

2. Non-Returnable Items

• Installed or customized products (e.g., wall-mounted TV setups)
• Items purchased during special promotions marked “Final Sale”
• Digital products or services

3. Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 7–10 business days.
• Amount will be credited to your original method of payment.

4. Exchange Policy

We only replace items if they are defective or damaged during transit. To request an exchange, please contact us with your order number and issue details.

5. Cancellation Policy

• Orders can be canceled within 2 hours of placing them.
• Once the product is dispatched, cancellations are no longer possible.

6. Shipping Charges

• Shipping costs are non-refundable unless the return is due to our error.
• Customers are responsible for return shipping unless stated otherwise.