At Mountelo, we strive to deliver your products quickly and securely. Our shipping policy outlines how we handle delivery, tracking, and related logistics.

1. Shipping Locations

We currently deliver across all major regions in India. International shipping is not available at this time.

2. Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Time

• Metro Cities: 2–4 business days
• Towns & Tier-2 Cities: 3–6 business days
• Remote/Outstation Areas: 5–9 business days

Delivery timelines are approximate and may vary due to external factors such as weather, strikes, or courier delays.

4. Shipping Charges

• Free Shipping: On orders ₹999 and above
• Standard Shipping: ₹49 for orders below ₹999

5. Tracking Information

Once your order is shipped, a tracking ID will be sent via email or SMS. You can use this ID to track your shipment on our delivery partner's website.

6. Address Changes

Address updates can only be made before dispatch. If you need to modify your delivery address, please contact our support team within 2 hours of placing your order.

7. Damaged or Missing Items

If your package arrives damaged or incomplete, contact us within 48 hours of delivery. We’ll investigate and offer a replacement or refund if necessary.